Shipping Information + Refund Policy

Shipping, Order Cancellation and Return Policy

  • All items are shipped with plain, discreet packaging.
  • Once ordered, the toy will be made and shipped within a week.
  • Orders can be cancelled and refunded within 24 hours of purchase. Contact us immediately at support@fundownunder.com.au.
  • Domestic Australian Shipping is sent via Australia Post Parcel Post (2-13 business days).
  • International Orders are sent via Australia Post International Post Standard (9-25 business days).
  • Customs requires that All International Express Orders include the phone number of the recipient.
  • The customer is responsible for paying any customs duties and import fees.
  • Due to hygiene and safety concerns, returns or exchanges cannot be accepted for our toys. In the case your order is damaged during shipping, let us know and we can provide a refund or replacement. If you encounter any problems or are unsatisfied, please inform us as soon as possible.

Discreet Packaging

  • All toys are vacuum sealed and paper wrapped then placed into a plain mailer box, with no indication of what is inside.
  • For international deliveries, customs require us to declare the contents of the package, which will be named as “silicone sculpture”.

Delivery Times

 

Delivery Service

Express Delivery Service

Australia

Australia Post Parcel Post (2-13 Business Days)

Australia Post Express Post (1-10 Business Days)

International

Australia Post International Post (9-25 Business Days)

Australia Post International Express (8-18 Business Days)

 

European Customers

Please use PayPal to checkout if you plan to order from Europe.
If you cannot use PayPal, please order from our Etsy page here.